Cancellations & returns
Return & Exchange Policy of Leichtfried GmbH & Co. KG, Zeltweg (as of 15.11.2020)
Would you like to exchange or return an item? No problem. You can cancel or exchange your order within 14 days.
Returns from Austria and European Union (EU) countries:
- Complete the return form enclosed with the package.
- Pack the item(s) with enclosed the corresponding return form.
- Attach the enclosed DPD return label on the package in a clearly visible location and bring it to a DPD parcel shop near you.
- Leichtfried GmbH & Co. KG will bear the costs of the return shipment for the countries specified above.
Returns from other countries (third countries):
Unfortunately, we cannot provide a pre-paid return label for a return from third countries.
To make a return, attach sufficient postage to the package and send it to the following address:
Leichtfried GmbH & Co. KG
Tuch- & Lodenfabrik Webshop
We ask for your understanding that return of any goods specifically manufactured for you are excluded from the right of withdrawal. This includes goods by-the-metre (cut lengths) or custom-made products.
Only items that have not been worn, used or washed can be returned. Please do not remove labels. As soon as the returned items have been inspected and accepted by us,
we will process the refund as a credit applied to your original method of payment, unless you have expressly agreed otherwise.